Return and Refund Policy

Right to Order cancellation

We want you to be happy with the products you buy from us and this is why we are glad to answer your questions and assist in choosing products that best suit your needs. However, if you are for any reason dissatisfied with an item you bought on our website, you can cancel your order within 14 days. The below describes conditions and procedures for cancelling an order and receiving a refund.

Conditions for Cancellation

You may cancel the order without a reason and return the items bought on our website within 14 days of you (or a third party acting on your behalf) receiving the product(s), provided that the the items are unused, in their original condition and original packaging.

Cancellation Procedure

If you would like to cancel an order, please send written order cancellation notice to with subject 'order cancellation'. The notice should include order number and list the item(s) you would like to return. You do not need to provide a reason for returning the items, but you are welcome to share your thoughts if you like to. We will acknowledge receipt of order cancellation by replying to your email with instructions where to send the item(s). Please return the goods according to the instructions and observing return guidelines laid out below.

We will refund you using the same payment method you used to pay for the order no later than 14 days from the day, on which we receive the returned goods.

Returning the Goods

Please make sure that items that you are returning are unused, in original condition and original packaging.

Shipping costs may vary significantly between different providers and depending on your location and the provider you choose the cost of shipping bulky items, such as surf boards, may well exceed 300 EUR. You are responsible for the cost and risk of returning the goods, so we recommend checking prices with several providers to make sure you are receiving a competitive price. Also, as we cannot be held responsible for goods damaged or lost in return shipment, we recommend using an insured and trackable mail or courrier service. Please note that we are not able to processs a refund without actual receipt of the goods or a proof of delivery. We also recommend insuring the goods to their full invoiced value, because in case of loss or damage during transport standard carrier liability is typically not sufficient to cover the cost of most items sold on our website. Finally, package the items well to ensure that they do not get damaged on their way back and take a picture of how the items are packaged.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at or by calling .